Can I cancel a deposit limit I've already set before the period ends?

For lower deposit limits, changes take effect immediately. However, to increase or cancel deposit limit you have set, a mandatory 24-hour waiting period applies. This is a safeguard we have deliberately built in to ensure your decisions are well-considered, not impulsive reactions made mid-session. You can manage all your limits through your RM400 account settings.

What happens to the balance in my account during a self-exclusion period?

Any balance remaining in your RM400 account during a self-exclusion period is fully secure. Your funds will not be lost or used for any purpose during this time. Once the exclusion period ends and your account is reactivated, you may withdraw the balance or resume playing. If you wish to withdraw your balance while a self-exclusion is still active, please contact the RM400 support team, who will assist in arranging the withdrawal upon valid identity verification.

How do I set a deposit limit via Touch 'n Go or DuitNow?

The deposit limit you set at RM400 applies across the entire platform — it covers all deposit methods, whether you use Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX. You do not need to set limits separately for each payment method. Log in to your RM400 account, go to Account Settings, and look for the "Responsible Gaming" or "Deposit Limits" section to manage your limits.

What is the difference between a Cooling-Off Period and a Permanent Self-Exclusion at RM400?

A Cooling-Off Period is a fixed-duration break — ranging from 24 hours to 90 days — that expires automatically with no action required on your part. Once the period ends, your account is reactivated automatically. A Permanent Self-Exclusion, on the other hand, is an indefinite account freeze with no automatic end date. To reactivate your account after a permanent exclusion, you must contact the RM400 team manually after a minimum of 6 months, and go through a review process involving human support to ensure you are genuinely ready to return to responsible play.

Will information about my gambling issue be kept confidential?

Yes, absolutely. All communications between you and the RM400 support team regarding responsible gaming matters are strictly confidential and protected under RM400's Privacy Policy. This information will not be shared with any third party without your consent, nor will it be used for marketing purposes. Reaching out for help to manage your gambling is a courageous and positive step — and it will not negatively affect your status or rights as an RM400 member in any way.

rm400 | Responsible Gaming – Play Safe and Stay in Control

Responsible Gaming Tools

Six RM400 Tools to Help You Play Safely

All of these tools are available free of charge to every RM400 member and can be activated directly from your account settings — no need to contact customer support, no complicated forms, and no delays.

Personal Deposit Limit

Set a daily, weekly, or monthly deposit limit based on your own financial means. Once your set limit is reached, the RM400 system will automatically block any additional deposits until the relevant period resets — even if you attempt to use Touch 'n Go eWallet, DuitNow, GrabPay, or any other method.

Deposit limits take effect immediately once you save your settings. To increase deposit limits, a 24-hour waiting period applies to ensure your decision is a considered one, not an emotional reaction.

Gaming Time Limits

Set a daily or weekly playtime limit to make sure you don't spend too much time on the RM400 platform. As you approach your limit, the platform will display a reminder notification so you can plan to stop calmly — rather than being caught off guard when your account is suddenly locked.

This tool is especially useful for players who enjoy slots like Gorilla Kingdom or Halloween Fortune — games that can easily make time slip by unnoticed. Use the time limit feature to maintain a healthy life balance.

Self-Exclusion

If you feel you need a break from gaming, RM400 offers self-exclusion options ranging from 24 hours to a permanent exclusion. During the exclusion period, your account will be fully frozen — you will not be able to log in, make deposits, or play any games on the RM400 platform.

A temporary break will expire automatically after the set period. A permanent self-exclusion, however, requires a review by the RM400 team before it can be reversed — this is specifically to protect you from impulsive decisions made in the heat of the moment.

Personal Loss Limit

Set a maximum loss limit you are comfortable with — daily, weekly, or monthly. Once your losses reach the limit you've set, RM400 will automatically end your gaming session and block any further betting until the relevant period resets.

This is one of the most effective tools for preventing chasing losses — one of the clearest signs that casino gaming has started to become a problem rather than simply a form of entertainment.

Personal Activity Report

RM400 provides a personal activity report showing total deposits, total wagers, winnings, net losses, and time spent playing for any period you choose. This report helps you objectively understand your own gaming patterns.

Sometimes we think we haven't been playing much, but a quick look at the report reveals just how much time and MYR we've actually spent. These reports help you make smarter, more informed decisions about your gaming habits going forward.

Real-Time Reminders

RM400 sends you automatic notifications when you are approaching your set deposit, time, or loss limits. These alerts are displayed directly within the platform and can also be sent to your registered email address so you always have a clear picture of where you stand.

Additionally, after every hour of continuous play, RM400 will automatically display a short break reminder prompting you to step away, grab a drink, and rest your eyes from the screen.

How to Set Your Limits

How to Activate Self-Protection Tools at RM400

Activating responsible gaming tools at RM400 is straightforward and takes less than 2 minutes. All settings can be managed directly from your account dashboard without needing to contact customer support.

Log In to Your RM400 Account

Log in to your RM400 account via the platform using your registered username and password. Make sure you are logging in from a secure device and a trusted network.

Go to Account Settings

Click on your profile icon at the top right corner of the platform and select "Account Settings" or "Security & Limits" from the menu that appears.

Go to the Responsible Gaming Section

Look for a tab or section labelled "Responsible Gaming" or "Personal Controls". This is where you'll find all the self-protection tools that RM400 has made available to you.

Select the Limit Type and Your Desired Value

Choose the type of limit you wish to set — deposit limit, time limit, loss limit, or self-exclusion. Enter a value that suits your means and personal needs.

Confirm & Save Settings

Confirm your settings via email verification or an OTP sent to your registered phone number. The limit will take effect immediately upon successful verification.

Important Warning Signs

Is Gaming Starting to Become a Problem for You?

Warning signs of problem gambling often creep in gradually and can be difficult to spot in the early stages. Review the list below honestly — if you answer "yes" to three or more questions, we encourage you to speak with the RM400 support team or seek professional help.

Have you ever spent more than you planned while playing at RM400 or another platform — and found it hard to stop even after exceeding your budget?

Have you ever borrowed money, pawned belongings, or dipped into your savings or daily living expenses to fund your online casino play?

Have you ever played to escape feelings of stress, anxiety, boredom, or sadness — rather than purely for fun or to fill leisure time?

Have you ever hidden your online casino gaming activity from your partner, family, or friends out of concern for how they might react?

Have you ever chased your losses — continuing to play or depositing more money in the hope of breaking even after a streak of consecutive losses?

Has online casino gaming started affecting your work productivity, your relationships with family, or the quality of your sleep and diet?

If you answered "yes" to three or more of the questions above, please contact the RM400 support team immediately at [email protected] or activate the self-exclusion option from your account settings now. Seeking early help is a sign of strength, not weakness.

1. Introduction 2. Safe Gaming Principles 3. Deposit Control Tools 4. Self-Exclusion & Exclusions 5. Minor Protection 6. Recognising Problem Gambling 7. Support Resources in Malaysia 8. RM400's Commitment 9. Contact Us

RM400 Reminder: Online casino gaming is for entertainment purposes only. No win is ever guaranteed in any slots, Live Casino, or table game at RM400. Only play with money you can afford to lose entirely without affecting your day-to-day finances.

1Introduction to Responsible Gaming at RM400

RM400 takes a proactive and genuine approach to responsible gaming. For us, this goes beyond meeting regulatory requirements — it is a core part of our identity as an online casino platform that truly cares about the Malaysian player community.

Responsible gaming means playing in a way that remains enjoyable, controlled, and does not negatively impact other important areas of your life — your finances, family relationships, work productivity, and mental and physical health. It means setting realistic limits, recognising early warning signs, and responding positively before issues become more serious.

This document details all the tools, policies, and resources that RM400 provides to support Malaysian players on their responsible gaming journey. We also offer practical guidance on how to identify problem gambling and the steps that can be taken to seek help when needed.

If at any point you feel that your gaming is starting to get out of hand, don't wait — reach out to our support team RM400 immediately via Live Chat or email at [email protected]. We are here to help 24/7, with no judgment whatsoever.

2Core Principles of Safe Gaming

The following are the core principles we encourage all members to follow RM400 in Malaysia to practise every time they play:

Set a fixed budget before you play: Decide how much MYR you're comfortable spending before you even open the RM400 app — and stick to that amount, no exceptions. Think of it as an entertainment expense, not an investment.
Set realistic time limits: Decide how long you will play — an hour after dinner, or while waiting for Isyak prayer time. Use RM400's time limit tool to enforce this automatically.
Never play with borrowed money: Money borrowed from a bank, family, friends, or any other source should never be used for online casino gambling. This is one of the most serious signs that gambling has become a problem.
Take regular breaks: Every hour of play, step away from your screen, drink some water, and rest your eyes for at least 10 minutes. Good gaming requires a clear mind and a rested body.
Never play when you are emotionally unstable: Work stress, relationship conflicts, bad news, or extreme exhaustion are the worst times to be playing at a casino. Emotional instability can cloud your judgement and lead to decisions you will later regret.
Understand that losses are part of the game: All games at RM400 — including Fortune Tiger, Leprechaun Egypt, The Magnificent, and Oracle Roulette — are built with a house edge. Losses are normal and expected, not something to be "fixed" with additional funds.

3Deposit & Financial Control Tools

One of the most critical aspects of responsible gaming is effective financial control. RM400 provides comprehensive deposit control tools that you can customise to suit your own financial situation:

Daily deposit limit: Set a maximum daily deposit limit for your account. For example, if you set a daily limit of RM50, the RM400 system will automatically decline any deposit that would cause your total for the day to exceed RM50 — regardless of whether you're paying via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, or ShopeePay.
Weekly deposit limit: Ideal for players who are more active on weekends — set a realistic weekly limit based on your monthly income and ensure that money for essential needs such as bills, rent, and children's expenses is not affected at all.
Monthly deposit limit: For a more complete picture of your finances, set a monthly deposit limit that fits within your overall entertainment budget. A monthly limit is the most effective way to ensure your casino spending stays under control throughout the month.
Immediate limit reduction: When you choose to lower your deposit limit, the change takes effect immediately with no waiting period. Increasing your limit, on the other hand, requires a 24-hour waiting period — an additional safeguard we have deliberately put in place.

RM400 Tip: Set your deposit limit based on just 1–2% of your net monthly income. If you earn RM3,000 a month, a healthy monthly deposit limit would be around RM30–RM60 — an amount you can spend without affecting your basic needs.

4Self-Exclusion and Permanent Exclusion

RM400 offers flexible self-exclusion options to assist members who feel they need a break from gaming activity. There are two types of self-exclusion available:

Cooling-Off Period: Choose a break of 24 hours, 48 hours, 7 days, 30 days, or 90 days. During this period, your RM400 account will be fully frozen. Once the period ends, your account will automatically be reactivated and you can resume playing whenever you feel ready.
Permanent Self-Exclusion: If you need a more serious and extended break, a permanent exclusion option is available. Your account will be frozen indefinitely and will not be reactivated unless you contact RM400 manually after a minimum period of 6 months, through a review process involving our human support team.

Both types of exclusion can be activated directly from your account settings in under 60 seconds. During an active exclusion period, RM400 will also suspend all marketing communications and bonus promotions to your email, as we do not want promotional offers to tempt you into returning before you are truly ready.

Once a self-exclusion is activated, it cannot be reversed before the set period ends — regardless of the reason. This is an intentional design feature to protect you from impulsive decisions made under pressure or heightened emotion.

5Minor Protection

RM400 has a zero-tolerance policy towards access by individuals under the age of 18. We employ multiple mechanisms to prevent underage use of the platform:

All account registrations require date of birth verification and identity confirmation to ensure the applicant is at least 18 years of age.
The RM400 KYC system will request a copy of your MyKad or a valid identity document to verify your age before your first withdrawal is processed.
Any account suspected of being registered by a minor will be suspended immediately while an investigation is conducted, and all balances in that account will be held until the matter is resolved.

For Parents and Guardians: If you have children at home, we encourage you to take the following steps to prevent unauthorised access to the RM400 platform and other online casino platforms:

Ensure your devices are protected with a strong password or PIN that your children do not know.
Use parental control software available for Android and iOS devices to block access to gambling websites.
Have an open, honest conversation with your teenagers about the dangers and risks of online gambling.
Do not save your RM400 login credentials in a browser that children can access.

If you suspect that a child or teenager has accessed the RM400 platform without authorisation, please contact us immediately at [email protected] and we will act immediately.

6Identifying Problem Gambling

Problem gambling is a condition where an individual is unable to control the urge to gamble despite being aware of the negative consequences — to their finances, relationships, or daily life. RM400 believes that early awareness is the key to effective prevention.

The following are internationally recognised clinical signs of problem gambling:

Preoccupation: Constantly thinking about gambling — planning the next session, reliving past wins, or figuring out how to get money to play.
Increasing tolerance: Needing to wager increasingly larger amounts to get the same "thrill" — much like an addiction that requires ever-higher doses.
Inability to stop: Repeated attempts to cut down or stop gambling that end in failure.
Irritability when stopping: Feeling restless, irritable, or anxious when trying to cut back or stop gaming.
Gaming as an escape: Using gambling as a way to escape from problems or to relieve negative feelings such as anxiety, depression, or helplessness.
Dishonesty: Hiding gambling activity or lying to family and friends about the extent of your involvement in gambling.
Prohibited conduct: In serious cases, engaging in illegal acts such as theft, embezzlement, or fraud to obtain money for gambling.
Putting relationships at risk: Continuing to play even when it is threatening or has already damaged important relationships, employment, or educational opportunities.

Remember: problem gambling is a treatable mental health condition — not a sign of personal weakness or moral failure. Many individuals have successfully sought help and returned to a healthy, balanced life with the right support.

7Support Resources for Players in Malaysia

RM400 encourages any member who feels that gaming is becoming a problem to seek professional help without delay. The following support resources are available in Malaysia for issues related to problem gambling:

Government Clinics & Hospitals: Government hospitals across Malaysia offer counselling and treatment services for various addictions, including gambling. Psychiatric units at major hospitals such as Hospital Kuala Lumpur, Hospital Pulau Pinang, and Hospital Johor Bahru can provide assessments and appropriate referrals.
Ministry of Health Malaysia Mental Health Helpline: Befrienders KL Hotline: 03-7627 2929 (24 hours, free). Kasih Hotline: 15999 (Ministry of Women, Family and Community Development, 24 hours, free). For immediate support and referral to specialists.
Private Psychiatrists & Psychologists: There are many licensed psychiatrists and psychologists in Malaysia with experience treating gambling addiction. You can obtain a referral from your family doctor or panel clinic.
Family Counselling: The Department of Social Welfare (JKM) and the National Population and Family Development Board (LPPKN) provide free counselling services for individuals and families affected by problem gambling.

If you or someone you care about needs immediate help with problem gambling, do not hesitate to contact the helplines listed above. Seeking early help is the smartest and most courageous step you can take.

8RM400's Ongoing Commitment to Responsible Gaming

RM400 is committed to continuously improving our responsible gaming programme over time. This includes:

Investing in more sophisticated problem gambling detection technology to identify members who may need support before they realise it themselves.
Training all RM400 customer support staff in empathetic communication skills and protocols for handling problem gambling enquiries with high sensitivity and efficiency.
Periodically reviewing and enhancing our responsible gaming tools based on member feedback and the latest best practices in the global responsible gambling industry.
Fully complying with all responsible gaming regulatory requirements set by the relevant authorities in Malaysia.
Limiting advertising that targets individuals vulnerable to problem gambling — RM400 does not send aggressive promotional offers to members who have recently activated self-protection limits.

We believe that a truly responsible online casino platform does not merely comply with minimum regulations — it consistently strives to exceed expectations and set a higher industry standard for player protection. This is the commitment of RM400 that will never change.

9Contact Us for Responsible Gaming Support

If you have any questions about RM400's responsible gaming tools, or if you need immediate assistance with gaming controls, please contact the support team at RM400 through the following channels:

Live Chat: Available 24 hours a day, 7 days a week — this is the fastest way to get immediate assistance.
Email: [email protected] — include "Responsible Gaming" in the subject line for priority handling.
Telegram: Check your RM400 account dashboard for the link to our official Telegram channel.

The RM400 support team is specially trained to handle responsible gaming enquiries with the appropriate sensitivity, confidentiality, and efficiency. All conversations relating to responsible gaming matters are fully confidential and will not negatively affect your account status in any way.

There is no need to feel ashamed or afraid to ask for help. Every RM400 member who takes a proactive step to manage their play is an example to our community. We are proud of every member who plays responsibly — and we will continue to support you every step of the way.

Responsible Gaming RM400 – Play Smart, Safe & Happy

Responsible Gaming Is Not Optional — It Is Our Obligation