Your privacy is our top priority RM400. This Privacy Policy clearly explains how we collect, use, store, and protect the personal information of every registered member in Malaysia. We have nothing to hide — everything we do with your data is stated here openly and transparently.
Our Privacy Commitment
For RM400, the Privacy Policy is more than a legal document — it is a genuine commitment we uphold to every member who entrusts us with their personal information.
Every bit of data transmitted between your device and RM400's servers is encrypted with 256-bit TLS/SSL — the same security technology used by leading Malaysian banks such as Maybank and CIMB. This means your login credentials, eWallet account details, and Touch 'n Go or DuitNow transaction records cannot be intercepted by any unauthorised party, even if you are connected via a public network.
RM400 has never and will never sell, rent, or trade members' personal information to any third party for marketing or commercial purposes. Your name, phone number, email address, and financial information belong solely to you. The only circumstances under which your information is shared are to process payments through verified vendor partners, or when required by Malaysian law.
All RM400 member data is stored on servers protected by multi-layered firewalls, role-based access control (RBAC), and around-the-clock security monitoring. Only authorised personnel with a legitimate need to access member data are permitted to do so — and every access is logged and audited regularly to ensure no misuse occurs from within the organisation.
Every RM400 member has the right to access their own personal data, correct any inaccurate information, request a copy of all data we hold on them, and under certain circumstances request the deletion of their account and all associated data. Such requests can be made via RM400's official email and will be processed within 14 business days, with no charges or excessive red tape.
RM400 will not send any marketing communications, bonus promotions, or offer messages without your explicit consent. All promotional emails include a functional unsubscribe link that takes effect immediately. Members can also manage their communication preferences directly through their RM400 account settings at any time, without needing to contact customer support.
RM400 adheres to the principle of data minimisation — we retain your information only for as long as necessary for the stated purposes or as required under Malaysian law. Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered by any party.
RM400 Privacy Policy Summary: We collect only the minimum data necessary, never sell it to third parties, protect it with 256-bit SSL encryption, and give you full control over your information. By using the platform RM400, you agree to the terms set out in this document.
RM400 ("we", "the RM400 platform") takes member privacy extremely seriously. This Privacy Policy explains in detail how we collect, use, disclose, store, and protect your personal information when you use the RM400 online casino platform in Malaysia.
This Policy applies to all registered members, prospective members, and visitors to the RM400 website. It should be read in conjunction with Terms & Conditions and Responsible Gaming Policy RM400, which together form the complete framework of the agreement between you and our platform.
By registering an RM400 account or using any of our services, you confirm that you have read and understood this Privacy Policy, and that you agree to the collection and use of your information as described herein. If you do not agree, please discontinue use of the RM400 platform and contact us to close your account if applicable.
This Privacy Policy is written in English for the convenience of Malaysian members. Should there be any ambiguity in interpretation, please contact the RM400 support team at [email protected] for further clarification.
RM400 only collects data that is genuinely necessary to provide you with a safe and high-quality online casino platform experience. The data we collect falls into three main categories:
A. Data You Provide Directly:
B. Automatically Collected Data:
C. Data from Third-Party Sources:
Summary of Data Types Collected:
RM400 uses the data collected solely for legitimate and necessary purposes in the operation of our online casino platform. The following is a complete list of the purposes for which your data is used:
RM400 does not use your data to make automated decisions that materially affect you without human involvement. All critical decisions concerning account suspension or termination are reviewed by a qualified human team.
RM400 does not sell, rent, or trade members' personal information to any party for marketing purposes. Data sharing occurs only in the following limited circumstances:
All third parties receiving data from RM400 are required to meet security and privacy standards equivalent to those of RM400, as set out in legally binding data processing agreements. RM400 takes responsibility for ensuring that its vendor partners comply with these standards.
RM400 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:
Although RM400 implements all reasonable security measures, no system is 100% immune to breaches. You also play an important role in keeping your account secure — use a strong password, never share your login credentials, and contact RM400 immediately if you suspect any unauthorised activity on your account.
RM400 uses cookies and similar tracking technologies to enhance your experience on our platform. Below is an explanation of the types of cookies we use:
You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the RM400 platform. For detailed instructions on managing cookies by browser type, please refer to your browser's help section.
RM400 does not use third-party cookies for advertising purposes or to sell data to external ad networks.
As a registered member RM400, you have the following rights regarding your personal data, which may be exercised at any time by contacting us at [email protected]:
Request a copy of all personal data that RM400 holds about you, including transaction records, gaming history, and communication logs within the stipulated period.
You may request corrections to any inaccurate or outdated personal information that RM400 holds about you. All corrections will be processed within 7 business days.
In certain circumstances, you may request the deletion of your personal data when it is no longer needed for the purpose it was originally collected, subject to any applicable legal retention obligations.
Request that RM400 restrict the processing of your data under certain circumstances — for example, while you are disputing the accuracy of your data or while a complaint investigation is ongoing.
Request your data in a machine-readable format (such as CSV or JSON) to facilitate transfer to another platform should you choose to do so.
You may object to the processing of your data for direct marketing purposes at any time. RM400 will cease using your data for such purposes immediately upon receiving your objection.
All requests relating to the above rights will be processed by RM400 within 14 business days. There are no charges for exercising these rights. RM400 reserves the right to verify your identity before processing any request, in order to safeguard the security of your data.
Platform RM400 is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
Should we discover that personal data belonging to someone under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and terminate the relevant account. If you believe your child or a minor known to you has registered an RM400 account, please contact us immediately at [email protected].
Parents and guardians are encouraged to use parental control software and to speak with their children about the risks of online gambling. RM400 fully supports efforts to protect minors from accessing gambling platforms.
In operating the platform RM400, your data may be stored and processed on servers located outside Malaysia in limited circumstances — for example, when using cloud infrastructure managed by authorised international providers.
In all such cases, RM400 ensures that:
RM400 does not transfer member data to any jurisdiction that lacks adequate data protection laws or that is subject to international sanctions.
RM400 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by Malaysian law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information (name, email, phone) | For the duration of active account + 5 years | Malaysian AML legal requirements |
| Financial transaction records (MYR) | 7 years | Tax & AML legal requirements |
| KYC documents (MyKad, address) | 5 years after account closure | AML legal requirements |
| Game records | 3 years | Dispute resolution & audit |
| Customer support communication logs | 2 years | Complaint resolution & quality improvement |
| Cookie data and technical logs | 13 months | Platform Performance Analytics |
Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered. Members may request early deletion of their data (subject to legal obligations) by emailing RM400.
RM400 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new Malaysian legal requirements, or platform improvements.
When there are material changes to this Privacy Policy, RM400 will:
Continued use of the RM400 platform after the amendment's effective date constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data before the amendment takes effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by RM400, please reach out to us through the following channels:
RM400's privacy team will respond to all privacy-related enquiries within 3 business days. For member rights requests (access, correction, or deletion), please refer to Section 7 above for full details on the applicable process and processing timeframes.
Thank you for taking the time to read the RM400 Privacy Policy. Your trust is our most valued asset, and we are committed to upholding it through privacy practices that are transparent, responsible, and always in the best interests of members across Malaysia.
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